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Q.    How important is vertical transportation?

A.   In today's world, lifts and escalators are not a luxury but a necessary integral component of an efficient working building. Offices, residential and retail properties, factories and hospitals all depend on their lifts and escalators functioning correctly.

It is therefore essential that the vertical transportation system in any building is working as planned, optimising design features to produce the expected benefits of a smooth and quiet ride, low running costs and, critically, minimum down time.

Q.    Who is responsible for the system's performance?

A.   Very often, the person charged with this responsibility, while well qualified in their own field, is a lay person when it comes to lifts or escalators. Is it reasonable to expect an office administrator to determine whether a lift is breaking down too often, or whether it should stop closer to floor with less of a jerk? These judgements are the domain of the specialist — someone who is able to assess the lift or escalator's performance, compare it with that expected and take the necessary action to bring it to that standard.

In practice, the responsibility is often delegated to the maintenance contractor because there is no one else available to help. However, the contractor's first duty is to his company and its shareholders – if the Client benefits, then this is an added bonus.


We provide an alternative, professional solution: we have the expertise, experience and positive attitude to ensure that the Client's needs are met in the most effective manner for the situation.

Q.    Who should maintain the system

A.    Lifts and escalators require regular maintenance: this is beyond doubt, as there are legal as well as operational matters to consider (the statutory requirements themselves, revised on a regular basis, can be a minefield for the unaware). However, the quality of maintenance varies hugely from contractor to contractor. The firm that maintains the simple goods lift successfully may not be the best choice for a group of high rise passenger lifts and it is difficult for the inexperienced to decide who is ‘the right man for the job'.

In conjunction with the Client, we can decide who is the most suitable maintenance company by utilising the following process: writing a maintenance specification appropriate for the situation; selecting and qualifying tenderers; assessing the tenders to compare offers on a ‘like for like' basis; and finalising the contract matters.

Q.    Can the maintenance costs be reduced?

A.    By introducing the element of competition by obtaining tenders from suitable contractors, we can reduce the maintenance costs without affecting the quality of service or product guarantees.

Q.    Who should manage the maintenance?

A.    The issues raised above are just some of the reasons why the maintenance of such an important service needs to be managed by an independent specialist. Our Maintenance Management facility places the independent specialist on the Client's side, able to ensure that the maintenance is carried out regularly, properly and cost effectively to keep the system running to the best of its abilities.


“It is…essential that the vertical transportation system in any building is working as planned.”

“The maintenance of such an important service needs to be managed by an independent specialist.”

“Our Maintenance Management facility places this independent specialist on the Client's side.”

The alternative? Let the maintenance contractor write his own terms of appointment and manage his own works.